The ‘why’ and ‘how’ of Emotional Intelligence

With thanks to Eric Barker, everyone benefits from a Specialist-Generalist working on their 'emotional intelligence'. So what is it really? It's a concept that John Mayer of the University of New Hampshire and Yale professor Peter Salovey came up with in the early 90's that was subsequently studied and popularized by Daniel Goleman. Here's Mayer's definition. From … Continue reading The ‘why’ and ‘how’ of Emotional Intelligence

Priceless – the ‘Economy of Help’

By John Worne A different way to think of organisations is as an 'economy of help' - help given and help received. And every Specialist-Generalist needs help. Looked at this way, we can all constantly accumulate and add to our positive balance of 'help given' in big and small ways - in almost every interaction. … Continue reading Priceless – the ‘Economy of Help’

HBR – What to Say When Someone Makes an Offensive Comment

By John Worne Diverse international organisations are culturally complex - but like wider society there's also just loads of sexism, ageism, racism and at best unconscious - but sometimes overt - bias in any workplace. Any Specialist-Generalist needs to play their part in actively tackling this.  Here's some good advice on how, from the Harvard … Continue reading HBR – What to Say When Someone Makes an Offensive Comment

Listen up – if you want to make friends and influence people…

By John Worne The single most important (and underused) skill in working life is listening.  It's also the single most influential thing you can do. And as a Specialist-Generalist it's the only way to develop the relationships and knowledge you need to operate.  When you join an organisation, get a new role, change your team, … Continue reading Listen up – if you want to make friends and influence people…

HBR – Before Confronting a Co-worker…

By John Worne Top tips, here, which I used this week to advise a senior person who was struggling with someone else...  Specialist-Generalists often bridge organisational boundaries and manage many relationships and people - knowing what to tackle and what to leave is a tricky judgement call - but these simple tests aren't bad: Before … Continue reading HBR – Before Confronting a Co-worker…