By John Worne Not everything can be counted in money, nor should it be - but paradoxically putting a price on a deeply human problem usually helps move things along. Why? Once something intractable is 'monetised' as a "£1m problem"; either in direct spend to fix it or in potential hidden losses and impacts, then … Continue reading ‘Monetising’ Problems
It’s a Disaster… but it doesn’t have to be
By John Worne When something goes badly wrong, it often takes a COO or Specialist-Generalist to figure out how best to sort out the mess. All major incidents: fires, floods, IT outages, even violent attacks affect the same three things: people, places and services. So they automatically cut across Operations, Communications and HR - with … Continue reading It’s a Disaster… but it doesn’t have to be