By John Worne Not everything can be counted in money, nor should it be - but paradoxically putting a price on a deeply human problem usually helps move things along. Why? Once something intractable is 'monetised' as a "£1m problem"; either in direct spend to fix it or in potential hidden losses and impacts, then … Continue reading ‘Monetising’ Problems
It’s a Disaster… but it doesn’t have to be
By John Worne When something goes badly wrong, it often takes a COO or Specialist-Generalist to figure out how best to sort out the mess. All major incidents: fires, floods, IT outages, even violent attacks affect the same three things: people, places and services. So they automatically cut across Operations, Communications and HR - with … Continue reading It’s a Disaster… but it doesn’t have to be
The very worst that could happen…
By John Worne Sometimes it helps to talk frankly about the very worst that could happen. Whether its IT disasters, climbing construction budgets or tricky HR problems, at times professionals can be fearful of things going wrong; and really fearful of taking the blame. Sometimes as a Specialist-Generalist it helps to get people to talk … Continue reading The very worst that could happen…